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Olivia's avatar

Could you re-link the ssense blouse? the link just directs to their website!

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EEL's avatar
Dec 10Edited

Strongly recommend buying rudy jude jeans second hand rather than from the store, for a handful of reasons!

1) their measurements are super inconsistent. I once got pants from them with two different length inseams, another time, jeans with the waist band measuring a full size and a half smaller than advertised and most importantly

2) this brand has the worst customer service, will take weeks to respond to your email, and doesn't consider flaws /wrong measurements of this kind to warrant a refund. In fact, they will give you a condescending reason regarding why this is normal and tell you that you can't return the item because the one week return period has lapsed. - but it only lapsed because it took them so long to get back to you...

3) their items usually take MONTHS to ship, often weeks over their estimated ship date, and they now refuse to give you status updates on your order. if you email and ask for one, they won't respond. you'll just get an automated message in response telling you to check their website for general updates on what stage they are it in manufacturing

4) and this is just a general complaint but i really don't like the idea of supporting companies that are rude to their customers (for example, i have received items from them with crooked hem seams (pointelle tees) or that immediately get holes or weird, huge stains after just one or two washes (following their wash instructions).

These are common problems (you can check reddit or instagram accounts that have been made to share these issues (comments are usually blocked on their IG or comments get deleted instantly if there is a complaint) anytime I have emailed customer service about this, they have not been sympathetic and responded (usually after 2 weeks) by telling me that this is just the reality of buying from small "sustainable" businesses and that i can take my items to a tailor to fix them. this should not be acceptable for a brand that charges so much and claims to make things that last. Some of their items might as will be branded as disposable.

They will also say the crazy staining is a result of the natural dye process, but many natural dye enthusiasts will tell you that this is not the norm!

Some easy to find examples:

https://www.reddit.com/r/Rude_Jude_snark/comments/1dx6iem/brand_new_pointelle_wore_one_time_and_fell_asleep/

https://www.reddit.com/r/Rude_Jude_snark/comments/1fzg3w5/calling_all_dyers_need_help_redying_these_please/

https://www.reddit.com/r/Rude_Jude_snark/comments/1f5tngn/a_weak_area_and_only_tried_on_one_or_two_times/

All this is to say, buy them second hand if you really want them. They pop up all the time on instagram seller accounts/secondhand selling platforms (mostly because their sizing is so unreliable), but at least then you can get the actual measurements of the item you will be receiving and be able to avoid dealing with their customer service nightmare - and won't be giving money to a green-washing company that sells clothes that have been consistently reported by customers to fall apart or get crazy stains immediately upon one wear/wash and treat their customers like garbage.

OR, there are many other small businesses with actual sustainable practices to support that aren't scamming their customers. Small businesses with similar workwear inspired jeans that are the same price range but actually great quality: Jesse Kamm, Gravel, Shelter, Beaton Linen (rip :( ) etc

Sorry for the long rant, I just felt the need to share this because their clothes are expensive and it makes me angry when brands advertise themselves as being "slow fashion," ie, great for the environment, when their practices are anything but.

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